- What are my e-mail settings?
- Why can't I get into my mailbox?
- Why can't I send messages?
- I can't receive some specific
messages, why?
- What is the maximum file size
I can transmit?
- What can I do about SPAM?
- Can I filter my mail to different
folders?
What are my e-mail settings?
refer to the e-mail setup sheets here
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Why can't I get into my mailbox?
Ensure you are online by checking a website. Please refer
to login problems or
disconnect problems if
that is the issue
-How long have you noticed the problem? Please understand
if your internet connection and/or your computer has too many
applications running this may cause email problems.
-Log into WebMail
to confirm username and password; deleting first unread
message from the server will often fix the problem.
-restart your machine and restart program
-if you are on a network --are all the other computers down?
-Check your settings especially
your username/password combination and the Wire mail servers:
mail.the-wire.com
-confirm that your virus program isn't blocking mail
-if there is still a problem please take note of the error
message.
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Why can't I send messages?
Email is almost always sent out through the mail server of
your bandwidth provider. If you are a Wire website
or email client but use another internet provider for DSL
or dialup please call that internet provider first to check
there are no current SMTP problems.
-How long have you noticed the problem? Please be patient
as there may be slowness from your internet connection and/or
you may have too many applications running.
-NB NB restart your machine and restart program
-if you are on a network --are all the other computers down?
-Check your settings especially
your username/password combination and the Wire mail servers:
mail.the-wire.com
-Log into WebMail
to confirm username and password and deleting the messages
from the server will often fix the problem.
-confirm that your virus program isn't blocking mail
-Make sure you are sending email in batches less than 25.
In addition, any incorrect addresses could cause the server
to reject the entire list, or remaining addresses. So verify
every address thoroughly.
-if there is still a problem please take note of the error
message.
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I am not receiving certain messages, why?
-most likely this is a problem with the person sending
messages
-make certain they are sending to the correct address
eg fred@the-wire.com
-the attachment size is less than 8 MB
-confirm you haven't had any filters in place which
has removed the message or that you have deleted the
message
-if there is still a problem please take note of the
error message and/or if you can send a copy of the message
with the error message to
and we will take a look.
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What is the maximum file size I can transmit?
8 MB. This is a large attachment size in the industry
and so you can only send what your recipient's ISP allows.
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Why can't I see my attachments?
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How do I send attachments?
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What can I do about SPAM?
For more information please view go to Anti
Spam Controls
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Can I filter my mail to different
folders?
please refer to filters for
your e-mail accounts
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