- How do I confirm whether there is DSL
in my area?
- I think my DSL connection is down - what
do I do?
How do I confirm whether there is
DSL in my area?
Please click here to give us the
information we require to do a DSL availability check
I think my DSL connection is down - what
do I do?
Please clarify whether it is only your computer that
is down by checking a website from another computer.
Confirm if you can send or receive email - if it is only
email that is a problem please view our email
faq.
Once you have confirmed that both websites and email are
inaccessible, ask the designated technical person in your
office to restart your Netopia router. There is either a Power
button on the front of the router or an On-Off switch at the
back. If you have additional hubs please check that all cables
are firmly attached.
Before you call us for additional help, please make a note
as to which lights are "on" or green on the Netopia
router. If the "DSL" or "Channel One"
light is on then the DSL connection is solid up to your router
and you likely have a problem on the LAN that will require
help from your LAN administrator to:
-confirmed that it is infact every computer
-make sure your cables are connected properly
-restarted your internal hardware such as hubs, switches,
and routers
-restarted some of the machines to retry
.
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