- What are my domain FTP settings?
- What is the correct folder to upload
my files?
- What is the default page for a
directory?
- What is the maximum FTP connect
speed?
- Are there any storage or bandwidth
restrictions?
- Why won't my FTP session connect?
- Are there any known Dreamweaver
FTP issues?
- How do I use my local CGI folder?
- Why can't I see my website, or why
can't I see an updated version of my website?
What are my domain FTP settings?
Please refer to settings.
BACK TO START
What is the correct folder to
upload my files?
All HTML or images go into the "web" folder.
BACK TO START
What is the default page for
a directory?
The default page is index.html or index.htm. If you wish
to use server side includes (index.shtml), please check that
SSI are turned on for your website.
BACK TO START
What is the maximum
FTP connect speed?
Generally 50 KB per second.
BACK TO START
Are there any
storage or bandwidth restrictions?
Storage starts at 25 MB and a offer a number of packages for
more hosting space.
BACK TO START
Why won't my FTP
session connect?
Ensure you are online and able to connect to webpages. Confirm
settings and close and open your
program. Ensure your FTP is set to standard file transfer
protocol. Turn on passive ftp in you are on a LAN. Try the
IP address for host rather than ftp.domain.com, in case of
DNS issues between us and you. Restart your machine. If there
is still a problem please take note of the error message.
BACK TO START
Are there any
known Dreamweaver FTP issues?
Set the Remote Info to Use Passive FTP. Use IP address instead
of ftp.domain.com to address temporary DNS outages between
major providers.
BACK TO START
How do
I use my local CGI folder?
Place your file in CGI-BIN. Ensure file is executable (some
FTP software allow you to change permissions).
BACK TO START
Why can't
I see my website, or why can't I see an updated version of
my website?
Ensure you are online by checking other websites. Please refer
to login problems or
disconnect problems if
that is the issue
Restart your machine
Ensure your domain hasn't expired by going to netsol.com's
whois lookup or to cira's
website for .ca's. In addition, for new domain names it may
take as long as a week for the DNS to propagate.
View your website from a remote location through a web accessibility
tool
to see if the problem is just on your network or with your
browser.
Clear your browser cache - For Internet Explorer select Tools,
Options, then on the general tab click "Delete Cookies,"
"Delete Files," and "Clear History" and OK, then
click refresh.
Make sure that your are able to go to a range of websites,
take note if any other sites aren't viewable as there may
be a dns or routing between providers. If other people, preferably
from a different location can reach the website with the domain
name and you still can't, contact your bandwith provider.
Their DNS records may need to be updated.
If there is still a problem please take note of any error
messages.
BACK TO START
|
